At Jetpaws.co.uk, we aim to provide a smooth and reliable shopping experience. Please review our shipping and delivery policy below:
Processing Time
- All orders are processed within 1–3 business days.
- Around 80% of our orders are processed within 1 day.
- Orders are not processed or shipped on weekends or public holidays.
Estimated Delivery Time
- Standard delivery typically takes 5–11 business days from the date of dispatch.
- Delivery times may vary depending on your location, shipping method, and external factors such as courier delays or customs procedures.
Order Tracking
- Once your order has been shipped, you will receive a confirmation email with tracking details.
- You can track your shipment through the courier’s tracking portal using the provided tracking number.
Shipping Charges
- Shipping costs will be calculated and displayed at checkout.
- Any applicable duties, taxes, or customs fees are the responsibility of the customer.
Delays & Exceptions
- While we make every effort to ensure timely delivery, unforeseen circumstances such as weather conditions, courier issues, or customs delays may occasionally affect shipping times.
- Jetpaws.co.uk is not liable for delays outside our control.
Incorrect Address or Failed Delivery
- Customers are responsible for providing accurate shipping details at checkout.
- If a package is returned due to an incorrect address or failed delivery attempt, the customer will be responsible for reshipping costs.
Questions & Support
If you have any questions about your order or delivery, please contact our support team at jetpawsinfo@gmail.com.
